return item(s) with order number
78 Mollison road
Must have protective film intact as sold.
should be returned within 14 days of delivery. We cannot accept liability for
goods lost or damaged during return transit. You are advised to wrap the
product carefully to avoid damage. You are also advised to return goods by
recorded delivery, registered post, or by courier. Proof of postage will not be
accepted as proof of delivery. Please remember to give us your name and
address, and a copy of your purchase receipt.
Ltd is not responsible for the postage costs incurred on returning unwanted
for unwanted goods
that unwanted goods are received by us in unused, unmodified, unopened (within
reason) and resalable condition within 14 days of delivery, we will refund
payment for the goods. Orders placed by credit, debit card or Paypal from this
website will be refunded directly to original account. Orders placed by other
means will be refunded by cheque. These refunds will be made within 30 days of
return of goods.
Returning goods for an exchange
returning goods for exchange when items have been ordered incorrectly, we
charge a postage fee of £2.70 for first class return or £2.20 for second class exchange.
returned without sufficient postage costs paid will be refunded to the value of
the goods. Please contact us if you wish to pay return postage by Paypal.
Only the initial order is subject to free postage where applicable.
Returning pre-packaged goods
When dealing with products that are pre-packaged by the supplier or
producer, and said packaging must be removed to allow access to the product,
please ensure all packaging is re-sealed and shows no signs of tampering (if in
doubt, please leave unsealed) - any product returned with heavily damaged
packaging will not be eligible for a refund or exchange as it is no longer
Custom work is non-refundable or exchangeable, and
cannot be cancelled once the part has been made (usually immediately). Custom
work is defined as those extra-charge services and bespoke products which make
that product in question unique and difficult to re-sell and applies to all
assemblies, wiring harnesses, loaded control plates, pickups etc.
The customer should be aware of this before contacting Axesrus to discuss
prices and availability of any given product or service.
Axesrus will not be held responsible for any mistakes in specifications,
inherent flaws in the design supplied, unsuitability of a product or mistakes
in measurements and dimensions supplied for any customer work.
We will stand by all warranties with custom work where applicable.
more personal note, if you do find yourself in a situation where you have
entered into a contract with Axesrus regarding custom work, and have an issue -
don't hesitate to get in touch with us to discuss it. Whilst it’s very easy to
say "no returns/refunds on custom orders" we know mistakes happen,
and we will try and help out if we can. Be that with further modifications, or
partial refunds - you're not on your own if something’s gone wrong.
Faulty Goods or incorrectly Dispatched Goods.
that goods are received by us within 14 days of delivery, we will refund
payment for the goods and any incurred Returned Postage Costs.. Orders placed
by credit or debit card from this website will be refunded directly to your
credit or debit card. Orders placed by other means will be refunded by cheque.
These refunds will be made within 30 days of return of goods.
refund postage costs up to a total of £4.50 when returning faulty goods.
Axesrus LTD will in every
instance Abide by and promote The Consumer Protection (Distance Selling)
Regulations of 2000 (DSRs)
Of which can be viewed on the Following Website.
note, Axesrus as a retailer cannot be held responsible for any damage or injury
caused by misuse of a product, or a faulty product. However, we will stand by
any manufacturers warranties or liabilities as set out by the governments
Liability and Safety guidelines, and will assist in any way we can to resolve
By purchasing from Axesrus, you agree that you have access to the requisite
tools and knowledge to install any parts supplied, and fully understand that
any damage caused during fitting, will not be the responsibility of Axesrus Ltd
where we operate solely as a retailed (where we operate as a Manufacturer, we
obviously will follow the Governments guidelines above)