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How do I return an item?

Please return item(s) With order Number
to

Axesrus LTD
78 Mollison road
Hull
East Yorkshire
HU4 7HH

Pickguards Must have protective film intact as sold.


Returning unwanted goods
Unwanted goods should be returned within 7 days of delivery. We cannot accept liability for goods lost or damaged during transit. You are advised to wrap the product carefully to avoid damage. You are also advised to return goods by recorded delivery, registered post, or by courier. Proof of postage will not be accepted as proof of delivery. Please remember to give us your name and address, and a copy of your purchase receipt.

Refunds for unwanted goods
Providing that unwanted goods are received by us in unused, unmodified, unopened and resaleable condition within 7 days of delivery, we will refund payment for the goods. Orders placed by credit or debit card from this website will be refunded directly to your credit or debit card. Orders placed by other means will be refunded by cheque. These refunds will be made within 30 days of return of goods.

Returning goods for an exchange
When returning goods for exchange when items have been ordered incorrectly, we charge a postage fee of £2.70 for first class return or £2.20 for second class return.

Items returned without sufficent postage costs paid will be refunded in full. Please contact us if you wish to pay return postage by Paypal.

Only the initial order is subject to free postage.

Returning pre-packaged goods

When dealing with products that are pre-packaged by the supplier or producer, and said packaging must be removed to allow access to the product, please ensure all packaging is re-sealed and shows no signs of tampering (if in doubt, please leave unsealed) - any product returned with heavily damaged packaging will not be eligable for a refund or exchange as it is no longer re-sellable.

Custom work
Custom work is non-refundable or exchangeable, and cannot be cancelled once the part has been made (usually immediately). Custom work is defined as those extra-charge services and bespoke products which make that product in question unique and difficult to re-sell and applies to all assemblies, wiring harnesses, loaded control plates etc.

The customer should be aware of this before contacting Axesrus to discuss prices and availability of any given product or service.

Axesrus will not be held responsible for any mistakes in specifications, inherent flaws in the design supplied, unsuitability of a product or mistakes in measurements and dimensions supplied for any customer work.

We will stand by all warranties with custom work where applicable.

*On a more personal note, if you do find yourself in a situation where you have entered into a contract with Axesrus regarding custom work, and have an issue - don't hesitate to get in touch with us to discuss it. Whilst its very easy to say "no returns/refunds on custom orders" we know mistakes happen, and we will try and help out if we. Be that with further modifications, or partial refunds - you're not on your own if somethings gone wrong.

Return of Faulty Goods or incorrectly Dispatched Goods.
Providing that goods are received by us within 7 days of delivery, we will refund payment for the goods and any incurred Returned Postage Costs.. Orders placed by credit or debit card from this website will be refunded directly to your credit or debit card. Orders placed by other means will be refunded by cheque. These refunds will be made within 30 days of return of goods.
We will refund postage costs up to a total of £4.50 when returning faulty goods.
Axesrus LTD will in every instance Abide by and promote The Consumer Protection (Distance Selling) Regulations of 2000 (DSRs)

Details Of which can be viewed on the Following Website.
Please note, Axesrus as a retailer cannot be held responsible for any damage or injury caused by misuse of a product, or a faulty product. However, we will stand by any manufacturers warranties or liabilities as set out by the governments Liability and Safety guidelines, and will assist in any way we can to resolve any issues.

https://www.gov.uk/guidance/product-liability-and-safety-law

By purchasing from Axesrus, you agree that you have access to the requisite tools and knowledge to install any parts supplied, and fully understand that any damage caused during fitting, will not be the responsibility of Axesrus Ltd where we operate solely as a retailed (where we operate as a Manufacturer, we obviously will follow the Governments guidelines above)

Thanks
The Axesrus Team